Onetime
HELP CENTRE

Questions, answered.

If what you need is not here, our team will pick it up from the contact form.

தொடங்குதல்

  • உங்கள் குடும்ப நினைவுகளை டிஜிட்டல் ஆக்கி, பாதுகாத்து, திரையிடுகிறோம்.

Getting started

  • No. Digital, Cloud and OTT work on their own or together, and they share a single login either way.

  • Post it to us using the tracked, insured transport we arrange, or connect an existing drive and we will work from that.

Formats & quality

  • Over 40 legacy formats, including VHS, Betamax, 8mm and 16mm film, slides, negatives and loose prints. If you have something unusual, ask us first.

  • They come back exactly as they arrived, by tracked transport. Nothing is trimmed, cleaned or altered without your say-so.

  • No. Masters are stored uncompressed. We can also generate smaller streaming copies, but the archival master is always kept intact.

Privacy & security

  • Only you and whoever you share with. Storage is end-to-end encrypted with a zero-knowledge architecture, so we cannot read your files.

  • On our own infrastructure, in private data centres, with geographically redundant backups.

  • Your files stay intact and downloadable. We will always give you notice and a window to export everything before anything changes.

Watching & sharing

  • Apple TV, Roku, Android TV, and mobile. You can pick up where you left off on any of them.

  • Yes. Share secure links with whoever you choose, and revoke access at any time.

  • Yes. Downloads are available for offline viewing, ad-free on paid plans.

Still not sure? Talk to a human.

Every consultation is confidential, and there is no obligation.

Contact Us