Frequently Asked Questions

We digitise your physical media, store the results in an encrypted private vault, and stream them back to you through your own OTT channel. One account covers all three.

No. Digital, Cloud and OTT work on their own or together, and they share a single login either way.

Post it to us using the tracked, insured transport we arrange, or connect an existing drive and we will work from that.

Over 40 legacy formats, including VHS, Betamax, 8mm and 16mm film, slides, negatives and loose prints. If you have something unusual, ask us first.

They come back exactly as they arrived, by tracked transport. Nothing is trimmed, cleaned or altered without your say-so.

No. Masters are stored uncompressed. We can also generate smaller streaming copies, but the archival master is always kept intact.

Only you and whoever you share with. Storage is end-to-end encrypted with a zero-knowledge architecture, so we cannot read your files.

On our own infrastructure, in private data centres, with geographically redundant backups.

Your files stay intact and downloadable. We will always give you notice and a window to export everything before anything changes.

Apple TV, Roku, Android TV, and mobile. You can pick up where you left off on any of them.

Yes. Share secure links with whoever you choose, and revoke access at any time.

Yes. Downloads are available for offline viewing, ad-free on paid plans.